Normal order processing time (time from when the order is placed to when it leaves our shipping department) takes 1 - 8 days depending on the volume of orders currently being filled, and on your selected shipping method. If you need an order by a certain date, please contact us before placing your order and we can help you choose the best shipping option.
Orders are processed and shipped Monday-Friday only (excluding holidays). All estimated delivery times are listed in "Business Days" and include Monday-Friday only, i.e. an order placed on Friday and shipped on Monday has taken 1 business day to process. **Please note that orders $150+ may require a signature upon delivery, regardless of the shipping method selected.**
Expected delivery times are based upon the shipping company's average estimated ship times from the originating zip code (28348) to the destination zip code, and are given by the courier (DHL, USPS, UPS, or FedEx). We are not responsible if a package is delayed or lost due to shipping issues. If your package is delayed, please contact the shipping company for more information regarding the delivery.
*Due to Covid-19 related carrier delays, actual shipping time (days to arrive at your address after your order has left our warehouse) may take longer than the estimated time given at checkout.
Domestic Shipping Methods
(All Pre-Orders & Subscriptions will ship NO RUSH shipping!)
NO RUSH
- Price based on package weight, FREE on orders over $100 with Exceptions. (Check FAQ for TERMS)
- Package ships USPS First Class, Priority, FedEx, or UPS depending on total package weight and destination.
- Standard processing time (2-8 business days)
- Expected delivery once shipped is 7-14 business days (excluding the ship date, weekends, holidays, and carrier delays related to Covid-19)
QUICK
- Price based on package weight + rush processing fee
- Package ships USPS First Class, Priority Mail, or Fed Ex or UPS Ground Shipping depending on total package weight and destination
- Ships 1-3 days
- Expected delivery once shipped is 5-7 business days (excluding the ship date, weekends, holidays, and carrier delays related to Covid-19)
HURRY!
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Price based on package weight + rush processing fee + expedited shipping fee, FREE on orders over $300
- Package ships USPS Priority Mail or Fed Ex Ground Shipping depending on total package weight
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Ships same day or the next business day
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Orders must be received by 11 AM EST for same day shipping
- Expected delivery once shipped is 2-4 business days (excluding the ship date, weekends, holidays, and carrier delays related to Covid-19)
I NEED IT NOW!
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Price based on package weight + rush processing fee + expedited shipping fee, FREE on orders over $500
- Package ships USPS Express or Other Expedited Shipping depending on total package weight
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Ships same day
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Orders must be received by 11 AM EST for same day shipping
- Expected delivery once shipped is 1-3 business days (excluding the ship date, weekends, holidays, and carrier delays related to Covid-19)
Can I combine my orders after I purchase?
If you purchase multiple orders, we can not refund shipping charges for combined orders. We apologize for the inconvenience.
WE SHIP APO! PROUD MILITARY FAMILY!
Insurance
Insurance is available for purchase during checkout and is required on packages $150 and over.
In the event of an order being lost or damaged after shipment, insured orders will be replaced without cost to the customer or refunded through shipping service depending on the issue and circumstances. This does not apply for incorrect address entry. Double Check Shipping Address!
If the tracking number shows USPS or FedEx have received and processed the package, we can no longer take responsibility for your package if it does not have insurance. Customers will have the option of replacing uninsured orders at 80% of the order amount plus shipping.
Order Tracking
You will receive an email notification when your shipping label has been created. Packages are picked up daily (Monday - Friday only). Please allow up to 24 hours for your order's tracking information to update online.
You may view the status of your order and track your order directly on our website by logging into your account or directly on the courier's website (USPS.com, FedEx.com, UPS.com, DHL.com).
International Shipping
We do ship everywhere, but are not responsible for any additional fees or custom fees that may occur. International shipping is calculated by weight.